Return Policy

If you are not satisfied with the product you have purchased, you can return it within 30 calendar days of your purchase of the product. The products to be returned must be unused and in good condition. They must be accompanied by a copy of the packing slip. Please contact our customer service to facilitate a return: https://www.nordic-duke.com/en/customer-service. Customer Service will provide you return instructions as well as a product return form.

The purchase price will be refunded to the payment method used when you made your purchase. Refunds will be processed within 30 days after we receive the returned product. The following products cannot be returned:

  • Products where the factory seal has been broken
  • Used products
  • Items purchased from other retailers or resellers and not directly from Duke.fit are not eligible for return or refund.
  • In case the product received by you is broken or defective, please refer to section " Damaged Shipments" below.

DAMAGED SHIPMENTS

If you wish to return the product due to damage or defects within 30 days of purchase, please contact Nordic Duke Customer Service and use the reference "Nordic Duke Webshop Return".

We serve you by e-mail at [email protected]. You can also contact us via our contact form here. Customer service is open from Monday to Friday from 10 am to 3 pm (GMT +2).

You will receive return instructions from our customer service. We require you to contact us and fill out any required forms in order to complete your refund. Once we have received the product, the price of the product excluding shipping and arrangement charges will be refunded to you. The refund will be made using the same payment method with which the product was originally paid for.

For all matters related to your orders from Nordic Duke webshop (including complaints), you can contact us by filling out our contact form here or by sending an email to [email protected].